Disney Institute Customer Experience Summit

Date: August 20 - 22, 2019
Location:  Show map Walt Disney Resort
Orlando, FL

Disney Institute welcomes you to this one-of-a-kind and multi-dimensional professional development event. Experience our high-touch living laboratory—brought to life by our unique brand of storytelling—which draws from more than 60 years of Disney business insights and time-tested principles. Learn from Disney executives in powerful keynote presentations, designed to inspire new ways of thinking and create lasting memories. Immerse yourself in a firsthand exploration of the Disney approach to leadership, employee engagement and service. See how you can apply these critical elements to your own customer interactions.

At Disney Institute, we know that to provide an exceptional customer experience it’s important to listen to what your customers need, want and expect—and we’ve done just that! Because of Guest feedback from past Summits, the 2019 CX Summit promises to be much more flexible and exciting. Now, you are able to choose the topics that interest you most and observe our world-renowned customer experience the most authentic way—in action!

Learn more>>>