Customer Experience Exchange (BFSI)Date: October 14 - 16, 2019
100 Chopin Plaza
Miami, FL 33131
Are you Ready for the Next Generation Customer?
With the financial services sector undergoing major transformation over the past few years, it is increasingly difficult for companies to keep up with the demands of today's customers. Yet failing to meet these needs can result in disengaged customers and ultimately a loss of market share.
Banks and insurers alike are having to step up to the challenge posed by disruptive Fintechs offering a more agile, modern and customer-centric service to customers, particularly Generation Z.
Above all, the sector is undergoing a race to truly understand their customers by leveraging customer insight into something actionable whilst complying with increasing regulatory scrutiny and striving to meet ever-rising customer expectations.